|
I
received a copy of Compu-Crane with my crane, what do I do
now?
Once you receive the Compu-Crane software, insert the CD into
your computer and follow the on-screen directions to install
the software. You will be able to evaluate the software for
30 days. (NOTE: The 30 evaluation period will only be available
for those who are installing the software on their PC for
the first time.) When thirty days has expired, you will need
to register your software online. To do this, simply click
the "Authorized Software" button on the disclaimer
screen (start up screen). Once the authorization window appears,
click the "Obtain Site Key Using Internet" button,
you will need an internet connection. Fill out the form to
authorize the software. You can leave the Company ID blank
if this is the first time you have activated your software
online. Otherwise, you will have already received a company
ID. (You entitled to install Compu-Crane (CSPS) on 2 computers
with the purchase of your new Manitowoc Crane.)
- Back to Top of Page (FAQ List) -
I have multiple crane models and want to run them in one
copy of Compu-Crane.
To run multiple crane models under one CSPS program you will
need to obtain a "Custom Package." To do this please
use the contact us form. Include the crane models you would
like included and the number of computers you would like to
run the program on. We will respond to you with a quote. Prices
vary depending upon the number and type of crane models you
want to include and on how many computers you would like to
run the program. We will respond to your question with a quote
within 1 business day.
-
Back to Top of Page (FAQ List) -
How do I upgrade my software to a newer version?
Please use the contact us form to let us know and we will
give you a quote. If you are on annual maintenance there is
no charge for the upgrade.
- Back to Top of Page (FAQ List) -
I
have a different version of CSPS and need a new site key.
Unfortunately we were forced to change the way that our software
was licensed. If you need a new site key and are currently
on yearly maintenance, you will receive an upgrade and a new
site key for no charge. If you are NOT on annual maintenance
you will need to purchase an upgrade. Please use the contact
us form to know and we will send you a quote.
- Back to Top of Page (FAQ List) -
Error 482
This means you do not have a printer installed on your computer.
You can either install a printer, you may also install a free
version of PDF Print Factory, or you can install a full version
of Adobe Acrobat. You can find PDF Print Factory in your “Extras”
directory on your CD.
- Back to Top of Page (FAQ List) -
Cannot see the outrigger loads
Make sure you are only trying to view outrigger loads from
main boom or fixed boom configurations for GMK model cranes
only. And verify that you have your Grove CD in the CD-ROM
drive. There is no data for outrigger loads for luffing jib
configurations.
If you still cannot view them please follow these steps:
1. Go to Start Menu (Start Button located at bottom left corner
of screen)
2. Click on Run
3. A new window will come up, type in “regedit”
into blank white space and click “ok”
4. A new window will come up. Find “HKEY_CURRENT_USER
on left half of window. There will either be a plus sign or
a minus sign to the left of this. If it is a plus sign, click
on plus sign to turn into minus sign. You then want to look
for SOFTWARE and do the same thing, and then look for COMPU-CRANE
and do the same thing, then look for Defaults on the left
side of the window and click on the file folder. On the right
hand side you will see a list of files. Find the Outrigger
Directory file and delete it.
-
Back to Top of Page (FAQ List) -
Who
owns Compu-Crane?
The Compu-Crane Software (CSPS) is owned solely by the Manitowoc
Crane Group. Manitowoc purchased the software and all rights
to it from PAT in February of 2005. The software is currently
available with the purchase of new Grove (with capacities
over 60 US tons) and Manitowoc Cranes (with capacities over
120 US tons).
- Back to Top of Page (FAQ List) -
Who
is NCI?
NCI Software is a partner of the Manitowoc Crane Group. NCI
is under contract to support and develop the Compu-Crane Software.
They are licensed to use the software. The company is based
in Jacksonville, Florida. They have been involved with Compu-Crane
for many years and will continue to support this product.
- Back to Top of Page (FAQ List) -
|
